Return Process

Thank you for submitting your return request. You can follow the steps below to send your item back to us.

Please note we do not offer exchanges. If you’d like a different size or style, simply return your item through our returns process and place a new order.

Prepare your item

Before sending it back, please double-check that your item meets our return conditions. This helps us process your refund quickly with no delays. If we decide your return does not meet our conditions, we may not refund your order.

We recommend using a tracked service to return your item.

Please address your parcel to:

  • Nelsons Newsagents
    52 Belmont Rd, Belfast BT4 2AN

What Can Be Approved as a Return

Your item must meet all of the following:

  • Unworn & unwashed

  • In original condition - no marks, stains, perfume, makeup, or pet hair

  • All tags attached and packaging where possible

  • Returned within 14 days of delivery

  • Not listed as non-returnable (see below)

If your item meets these conditions, it will be accepted once it reaches us.

 

What Cannot Be Approved

We’re unable to accept returns that show:

  • Wear, washing, or damage

  • Removed or missing tags

  • Stains, deodorant marks, makeup, perfume or other scents

  • Pet hair or clear signs of use

  • Items received outside the 14-day window 

If an item arrives back and doesn’t meet the above conditions, the return will be declined.
We’ll email you with the reason and you can choose to:

  • Have the item returned to you, or

  • Allow us to responsibly dispose of it.

 

3. Package your return

  • Place it back in its original packaging if possible

  • Include your name, order number, and return reason inside the parcel

  • Seal securely

 

4. Ship your parcel

Please address your parcel to:

Nelsons Newsagents
52 Belmont Rd, Belfast BT4 2AN

Return postage is the responsibility of the customer unless the item is faulty or incorrect.

We strongly recommend using a tracked service and keeping your proof of postage until your refund is complete.

 

5. Refund Timeline

Once your parcel arrives with us, we’ll inspect it within a few days.
If your return meets the conditions:

  • Your refund will be issued to your original payment method

  • Please allow 5–10 business days for your bank to release the funds

 

Faulty or Incorrect Items

If your item was damaged, faulty, or not what you ordered, please contact us within 7 days of delivery.
We may request photos so we can resolve things quickly.
Faulty/incorrect items are refunded or replaced at no cost to you.


Need help?

Our concierge team is always here to guide you.
Email us at support@leavebynine.co.uk if you need any help.